01
Capture — Make the first step simple
We design the onboarding journey so customers can submit their information and required documents with less friction. The goal is to make the process clear, guided, and easy to complete.
Digital Trust & Identity Platform
Make digital onboarding faster, safer, and easier to trust. Digital Trust & Identity Platform helps companies verify customers online with a smoother experience, so genuine users can start faster while risky or incomplete submissions can be reviewed more carefully.
Problem
Why It Matters Now
Customers expect onboarding to be simple. They do not want to visit a branch, fill in the same information many times, or wait too long just to get verified. At the same time, companies need to protect the business from fake identities, incomplete data, and weak approval processes.
Trust is now part of the customer experience. If onboarding is too slow, customers may leave. If verification is too weak, the business takes unnecessary risk. This is why companies need a digital identity platform that can balance two things at the same time: a smooth journey for real customers and stronger control for the business.
Our Approach
About the Solution
Digital Trust & Identity Platform is Randstack’s solution for helping companies move customer verification and onboarding into a digital journey. Based on Randstack’s video onboarding experience, the platform helps businesses collect customer information, guide users through identity checks, and support verification in a more structured way.
The solution is designed for businesses that need to onboard customers, members, agents, partners, or users remotely. It helps turn a manual and document-heavy process into a clearer digital flow, from data capture to review and approval.
Why
Why Use This Solution
Companies use Digital Trust & Identity Platform because onboarding is often the first real experience a customer has with the brand. If the process feels slow, confusing, or unsafe, customers may lose trust before they even start using the service.
This solution helps companies create a better first impression by making onboarding easier to complete, easier to monitor, and easier to improve. It also helps internal teams reduce manual checking, standardize verification steps, and handle exceptions more clearly.
Policy Servicing Cost
Lower
administrative cost per policy
Self-service digital access reduces dependency on paper processing and inbound call-center support.
Customer Effort to Access Policy
~5 min
down from ~15 min
Faster identity verification and sign-in improves the customer experience and reduces support tickets.
Competitive Positioning
First
end-to-end digital policy administration system in Indonesia's insurance industry (per company materials)
Differentiates the client in sales conversations and marketing.
Methodology
Our Methodology
02
Verify — Build confidence in the identity
We help companies define what needs to be checked, such as customer data, identity documents, video onboarding steps, or additional verification rules. This creates a more consistent way to confirm whether the customer information can be trusted.
03
Decide — Separate simple cases from risky cases
Not every customer journey needs the same level of review. We help businesses create clear decision flows, so clean cases can move faster while incomplete, suspicious, or unusual cases can be escalated to the right team.
04
Improve — Learn from every onboarding journey
After launch, we review where customers drop off, where verification takes too long, and where the process can be simplified. This helps the platform become faster, clearer, and more reliable over time.
Result
Problems It Solves
Customer onboarding can become slow when registration, document submission, verification, and approval depend on manual steps. Customers may wait longer than expected, lose momentum, or abandon the process before they are fully activated. Digital Trust & Identity Platform helps customers complete onboarding faster by guiding the journey and reducing dependency on manual review for every step.
Users often drop off when registration feels too long, confusing, repetitive, or difficult to complete from a mobile device. Every unclear step can reduce completion rates and increase acquisition cost. Digital Trust & Identity Platform helps reduce unnecessary friction by creating a clearer onboarding flow, so more genuine customers can finish the journey.
Identity checking often requires teams to compare documents, customer data, video steps, and supporting information by hand. This creates workload, slows approval, and makes review quality depend heavily on individual judgment. Digital Trust & Identity Platform helps internal teams review customer information in a more structured and consistent way.
Approval decisions can vary when different teams or branches follow different rules for verification. This creates operational confusion, uneven customer experience, and greater risk when unclear cases are handled differently. Digital Trust & Identity Platform helps create clearer verification rules so teams can follow the same standard.
Remote onboarding makes it harder to know whether a user is genuine, whether the submitted information is complete, and whether the business should approve the account. Weak trust can expose companies to fraud, compliance issues, or poor-quality customer records. Digital Trust & Identity Platform gives companies more confidence when verifying customers remotely.
Onboarding is often the first serious interaction a customer has with a company, so a slow or confusing process can damage trust early. If customers feel stuck, unsafe, or unsupported, they may leave before using the service. Digital Trust & Identity Platform helps make the first interaction feel faster, safer, and more professional.
Teams may not know where users abandon onboarding, which verification steps take too long, or which cases repeatedly need manual review. Without visibility, it is difficult to improve the journey or manage operational workload. Digital Trust & Identity Platform helps companies understand where users get stuck, where reviews slow down, and where the journey can be improved.
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